Pearl Medical Centre

0121 328 0999

Violent or Abusive Behaviour

ZERO TOLERANCE POLICYViolent or Abusive Behaviour

The practice operates a zero tolerance policy. Any verbal or physical abuse to any member of the practice team will not be tolerated.
This practice pledges to treat patients with dignity and respect. Our staff has the right to be treated with dignity and respect in return.


Any patient who acts in a threatening or abusive manner including the use of foul language towards any member of staff will be immediately removed from the practice list.