Patient Information

Patient infoHere you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to Medical Records

How to get your GP record Your GP record includes information like any conditions or allergies you have and any medicine you’re taking. Most patients will automatically be given access ... [continue] Access to Medical Records

Complaints and Compliments

We aim to provide high quality of care and an efficient service for our patients at all times. If you are dissatisfied with the service, please contact the practice or ... [continue] Complaints and Compliments

GP Earnings

GP Earnings at Pearl Medical Centre    NHS England require that the net earnings of doctors engaged in the practice is published, and the required disclosure is shown below. However ... [continue] GP Earnings

In Times of Bereavement

If Death Occurs At Home 1. Telephone the doctor who will visit to confirm that death has taken place. 2. Contact a funeral director. 3. Arrange to collect the doctor’s ... [continue] In Times of Bereavement

Named GP

All patients at Pearl Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Online Services

In response to NHS England’s Patient Online Program ‘Improving patient experience’ We are now offering Online Services to patients For more information about the Patient Online Program Visit: Patient ... [continue] Online Services

Patient Confidentiality

The Freedom of Information Act 2000 does not change the right of patients to protection of their patient confidentiality in accordance with the Human Rights Act 1998, Data Protection Act ... [continue] Patient Confidentiality

Patients’ Charter

Patients’ Charter 2016 Pearl Medical Centre always aims to provide the best possible standard of healthcare for our patients. Our responsibilities to you: You will be treated as an individual ... [continue] Patients’ Charter

Practice Boundary

Catchment area Before filling out a registration form, check you are in our catchment area by using the postcode checker map below. Our catchment area is: Washwood Heath Alum Rock ... [continue] Practice Boundary

Practice Privacy Notice

How we use your information This privacy notice explains why the GP Practice collects information about you, and how that information may be used. As data controllers, GPs have fair ... [continue] Practice Privacy Notice

Publication Scheme

What is a Publication Scheme? The Publication Scheme is a complete guide to the information routinely made available to the public by the Pearl Medical Centre. It is a description ... [continue] Publication Scheme

Updating Your Details

If your personal details such as name, address or telephone number have changed please inform us as soon as possible so we can keep our records up to date. You ... [continue] Updating Your Details

Using This Website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using This Website

Violent or Abusive Behaviour

ZERO TOLERANCE POLICY The practice operates a zero tolerance policy. Any verbal or physical abuse to any member of the practice team will not be tolerated. This practice pledges to ... [continue] Violent or Abusive Behaviour

Who to see, Choose Well

Choose the right care this summer. REMEMBER: Self care, NHS 111, Pharmacy, Your GP, Urgent Care Centre or Minor Injury Unit and Emergency Department or 999  

Date published: 8th October, 2014
Date last updated: 26th February, 2016