Pearl Medical Centre

0121 328 0999

Appointment System

On the day appointments available between:-

  • Morning (AM) appointments released at 8:00am.
  • Afternoon (PM) appointments released at 11:30am.

Telephone Enquiries
We endeavor to deal with your query as efficiently and speedily as possible, so please be as helpful as you can. Remember that the receptionist is trying to provide the best service that the practice can offer for you and all other patients and will ask you for a very brief description of your problem. This is so they can give you the most appropriate member of the team to help you.

Face to Face Appointments

You will be asked by the receptionist the reason for the appointment. This is so that we can book you in with the right person, or so that we can deal with requests more efficiently either by a telephone appointment or a message to the GP, nurse team or clinical pharmacist.

It is not always necessary to see the GP for renewal of sick notes or repeat prescriptions.

Telephone Appointments

Some problems do not need a face-to-face appointment and can be dealt with by telephone.

The receptionists are also happy to pass on messages to the doctors. They can also give advice on forms and ordering medicines.

If you are discussing an ongoing problem please request your usual doctor and advise the receptionist of the reason for this. The receptionists may ask you for more information regarding the problem so that they can book your telephone appointment with the most appropriate doctor or nurse.

When your telephone appointment is booked, the receptionist will give you an estimated time window for when the doctor or nurse will call – we are unable to specify an exact time as this varies depending on visit requests and emergency appointments. It is important to keep us updated of your current telephone number.

Video Consultations
To support us to deliver video consultations the following link is available to support patients in the use of video technology when having video appointments click hear

 

Nurse Team Appointments

You may be asked by the receptionist when booking your appointment with the nurse what the appointment is for. This ensures that enough time is allocated for your appointment.

 

Clinical Pharmacist Appointments

Please call the surgery to book an appointment with our clinical pharmacist for the following:

  • Medication reviews
  • Weight management reviews
  • Asthma reviews
  • Blood pressure checks

Just as when you see a GP or practice nurse, you will see a clinical pharmacist in a private consultation room.

Seeing the pharmacist does not replace an appointment with a doctor, you will still be able to see your GP if you need to.

 

Routine Appointments

Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.

  • Blood pressure checks
  • Blood tests
  • Cervical screening
  • Family planning and sexual health advice
  • Vaccinations
  • And others…